Retail Store Manager

The role requires adaptability, conflict resolution skills, and fostering a positive and supportive work environment. Candidates must be able to work shifts, weekends, and public holidays.

Key Responsibilities:

• Lead, coach, motivate, and develop the store team to maximise performance
• Drive sales targets, KPI achievement, and revenue growth
• Monitor staff performance and support HR processes
• Manage stock levels, inventory control, and loss prevention
• Execute and maintain visual merchandising and brand presentation standards
• Handle store administration, reporting, cash-ups, and banking procedures
• Resolve conflicts professionally and maintain productive relationships
• Implement operational improvements and adapt to trading demands

• Matric
• Tertiary qualification in Retail Management or Commerce
• 3-5 years experience in a supervisory management role within retail
• Previous exposure within a similar retail environment
• Must be able to speak and understand Afrikaans
• Working knowledge of store management systems
• Basic financial literacy
• Basic understanding of HR and Industrial Relations practices
• Computer literate (Microsoft Office - Outlook & Teams)

• Strong communication ability
• Exceptional customer service orientation
• Coaching, mentoring & team leadership capability
• Conflict management & problem-solving ability
• Relationship-building and staff motivation
• Presentation & communication skills
• Planning, forecasting & organisational ability
• High attention to detail and quality
• Ability to work under pressure and adapt to change

• Empathetic & people-focused
• Confident & decisive
• Proactive & assertive
• Professional, respectful & cordial
• Ethical, fair & transparent in conduct

Should you not be contacted within 2 weeks, kindly consider your application unsuccessful.