IT Support Technician

Location: Century City, Cape Town

About the Role

The successful candidate will provide technical support to clients, ensuring smooth operation of IT systems, hardware, and software, and delivering exceptional service across various environments.

• Provide first- and second-line IT support to clients via phone, email, and onsite visits.
• Diagnose, troubleshoot, and resolve issues related to hardware, software, networking, and operating systems.
• Install, configure, and maintain desktops, laptops, printers, servers, and mobile devices.
• Support users with Microsoft 365, Windows OS, Active Directory, and related applications.
• Monitor and maintain client systems to ensure maximum uptime and performance.
• Log, track, and document support calls in the helpdesk system, following through to resolution.
• Escalate complex technical issues to senior engineers when required.
• Provide training and guidance to users on system use and best practices.
• Assist with project-based work including system upgrades, migrations, and rollouts.

• Minimum 3 years experience in an IT support/helpdesk environment.
• Strong knowledge of:
• Microsoft Windows (desktop & server)
• Microsoft 365 / Exchange Online
• Active Directory & Group Policy
• Networking (TCP/IP, DNS, DHCP, routers, switches, firewalls)
• Experience with remote support tools and ticketing systems.
• Valid drivers license and own reliable transport (onsite visits required).
• Relevant IT certifications (CompTIA A+, N+, MCSA/MCSE, or equivalent) advantageous.
• Strong problem-solving skills with the ability to work under pressure.
• Excellent communication and interpersonal skills, with a client-service orientation.

• Professional, reliable, and proactive.
• Able to work independently as well as part of a team.
• Strong organizational skills with attention to detail.
• Willingness to learn and adapt to new technologies.

Remuneration

Market-related salary package, dependent on experience and qualifications.