Workshop Foreman

KEY RESPONSIBILITIES:

• Greet and assist customers with their service needs and technical queries.
• Plan & coordinate vehicle repairs and maintenance.
• Ensure excellent customer satisfaction.
• Maintain workshop housekeeping.
• Comply with OEM workshop standards.
• Provide technical guidance, on-the-job training, and mentoring to mechanics.
• Allocate work efficiently based on technician skill levels and workload.
• Liaise with service advisors, warranty teams, and OEM technical support.
• Ensure workshop productivity, efficiency, and turnaround targets are met.
• Enforce health, safety, and workshop cleanliness standards.
• Assist with root cause analysis and repeat repair prevention.
• Support warranty claim preparation and technical reporting.

REQUIREMENTS:

• Previous experience in a similar role.
• Strong communication and organizational skills.
• Ability to thrive in a busy environment.
• Qualified automotive technician.
• Proven experience in a foreman, lead technician, or senior diagnostic role.
• Advanced diagnostic skills.
• Valid drivers license.
• Ability to work under pressure and manage multiple priorities.