Stationery Shop and Admin Manager

Key Responsibilities

• Manage daily operations of the stationery store and graphic department.
• Ensure operational efficiency and customer satisfaction.
• Oversee office functionality and administration.

• Handle staff training, rosters, queries, and disciplinary procedures.
• Lead and support operational staff.

• Drive sales through product sourcing and upselling.
• Implement client engagement strategies.
• Assist with promotional campaigns.

• Conduct supplier price comparisons.
• Generate and manage purchase orders.
• Manage inventory and stock takes.
• Manage supplier returns and credits.

• Manage client returns and credits.
• Assist with banking and POS allocations.
• Coordinate invoicing and quotations.
• Assist with any other duties as assigned.

• Matric / Grade 12
• Relevant qualification in Retail Management, Business Administration, Operations Management, or a related field would be advantageous.

• 35 years experience in retail operations, office automation, stationery, print/graphics, or a similar operational environment.
• Previous supervisory or team leadership experience.
• Experience managing stock, suppliers, and procurement processes.
• Experience handling customer queries, escalations, and client relationship management.
• Experience with invoicing, quotations, and administrative functions.
• Microsoft Office proficiency, especially Excel.
• Experience using stock management systems.
• Basic financial and accounting understanding.
• Attention to detail and accuracy.
• Strong customer service orientation.
• Leadership and people management skills.
• Strong organisational and planning ability.
• Problem-solving and decision-making capability.
• Good communication and interpersonal skills.
• Ability to take initiative and work independently.