Afrikaans speaking Inbound Call Centre Agent / Customer Service Agent (Pharmaceutical wholesaler) - 3 month maternity fill

One of our pharmaceutical wholesalers is seeking a target driven, customer orientated Inbound Call Centre Agent / Customer Service Agent to join their Call Centre team in Centurion. This is a 3-month contract (Maternity fill).

Qualifications and experience:

Matric

No less than 2 years' call centre experience / customer service experience in a call centre environment

Afrikaans speaking

Great track record as reference checks will be conducted upfront

Clear criminal record

Available to start next week

Key skills:

Objection handling

Communication

Attention to detail

Time management

Telephone etiquette

Customer relations

Relationship building

Key performance areas:

Take orders from customers - doctors, pharmacists

Upselling

Ensure customer deliveries take place

Follow up on delayed deliveries to customers

Objection handling