Customer Care / Marketing Coordinator

Purpose of the Role: To support the marketing team with the coordination and execution of campaigns and events, assist in content creation, manage communication platforms, and contribute to initiatives that drive brand awareness and revenue growth.

• Assisting with planning and executing marketing campaigns
• Supporting brand events during office hours and some weekends
• Providing input on email and social media content
• Liaising with stores and customers, including complaint handling
• Managing social media communities
• Coordinating product giveaways and promotions
• Tracking customer requests and escalating as needed
• Conducting market and competitor research
• Preparing reports from campaign and sales data
• Collaborating on promotional material design
• Creating content including videos and product posts
• Organising promotional activities and launches
• Providing general admin support and ad hoc tasks

• Minimum 2 years marketing experience
• Experience in ecommerce and digital platforms
• Strong communication and customer service skills
• Ability to multitask under pressure
• Proficient in MS Office; basic Adobe knowledge beneficial
• Reliable and accountable work ethic
• Interest in cooking and baking advantageous
• Organised, proactive, and team-oriented
• Drivers licence and own transport advantageous