[ref. b70886218] Regional Retail Sales Manager - Durban

The role involves leading a team, driving performance, resolving site-level issues, supporting retailers, and optimising existing business while acting as a key liaison between operations and retail stations.

Key Accountabilities:

• Provide leadership, guidance and line manager supervision to the Sales Managers, Retail support officer.
• Drive business performance and find new and innovative ways of meeting demands and needs of retailers within your areas.
• Resolve operational issues timeously at site level and to ensure the retailers deliver against their contractual responsibilities.
• Contributes to the sales team by meeting deadlines and goals to ensure a resilient business model.
• To maintain, develop and optimise the existing business.
• Acts as a liaison between Operations and retail service stations.
• Direct and empower a team of 4 sales managers to deliver outstanding performance against set performance KPIs
• Drive and direct the Retail Support Officer to deliver outstanding performance.
• Develop skills and provide ongoing coaching to the team
• Develops and maintains strong relationships with retailers and other key stakeholders.

Adherence to the highest health, safety, security, environmental compliance:

• Safety Audits: Emergency response plans, first aiders/fire fighters trained staff at site level, flammable substance certificate, CCTV installed and operational.
• Safe Delivery process
• Submission and verification of Fuel stock reconciliations
• Incident reporting to be done timeously and captured onto the incident management system.

Site Visits:

• Team regular (cycle over an 8-week period) on-site meetings with retailers and documented on a site call report.
• Team regular site visits to improve the relationship with the retailers and monthly agenda to always include discussions to grow the business and SHEQ checks.
• Meet with potential retailers that are financially sound and experienced to successfully operate a service station according to the set standards.

Performance Management:

• To re-open temporary closed sites
• Managing non-performing retailers
• Responsible for the P&L performance of the network
• Volumetric targets
• Execution of Loyalty program
• Finds new and innovative ways of meeting the demands and needs of customers to boost Retail performance.
• Have regular catchup sessions with the Sales Managers to ensure objectives will be met.
• Have regular catchup sessions with Retail Support Officer to ensure objectives will be met and support provided to the Retail team.

Quality Control:

• Ensure adherence to operational standards.
• Customer Service Training.

Credit policy compliance:

• Credit Risk management with retailers
• Meet and Follow-up with treasury to close out non secured retailers.

Contract Renewal:

• Renewal of contracts/agreements according to the financial criteria.
• Submission of one pager summary of proposed deal structure for business approval.

People Agenda:

• Allows the team to make their goals by contributing to a team atmosphere.
• Provide coaching to develop appropriate actions and solutions to address issues at site level and to optimise the business as required.
• Direct and coach a team to deliver outstanding performance against their set objectives.