Transport / Operations Controller
As controllers you will have loads available as per clients allocated to you. The Operations Manager has the responsibility of ensuring that you have a truck for that load. As controllers you will send out an email on a daily basis reminding the Operations Manager of your requirements.
Sending of Details To Clients
Will be the controller's responsibility. Confirming loading date as per agreement with Operations Manager.
Load File
Controller is responsible for passing on information to Accounts for the file to be created
Controller will check that the loading instruction is correct.
Controller to email loading instruction to Transporter after Controller and Operations Manager has signed it off.
Follow Ups & Updates
Daily Tracking
Operations Daily Report
Customs Documents- Controller is responsible for putting pre alerts into the load file.
- Follow up and ensure smooth running of operations over the weekend
- Immediately escalate to Manager on duty any issues. Once plans have not gone according to agreement in the handover meeting Controller is to escalate to Manager on duty.
WhatsApp Communication
Emails- All telephone discussions with clients to be followed up on mail confirming discussion.
- Valid Drivers licence
- Computer Literacy
- Adaptability
- Patience to deal with difficult customers
- Stress tolerance
- Goal driven
- Self-motivated
- Positive energy
- Excellent written and verbal communication skills
- Organization and planning
- Problem analysis and problem-solving
- Willing to learn
- Team player