POS Installation & Support Technician - East London
Headhunters East London
Requirements:
- High School qualification or equivalent.
- A+ and N+ qualification required.
- Previous experience in technical support, installation, or maintenance, preferably within the point-of-sale or retail technology industry.
- Proficiency in troubleshooting hardware and software issues, with a strong understanding of networking principles.
- Flexibility to travel to client sites as needed and work occasional evenings or weekends.
Responsibilities, but not limited to:
- Conduct on-site installations of point-of-sale systems for clients, ensuring hardware and software are set up accurately and efficiently.
- Provide comprehensive training to clients on the use of our point-of-sale systems, ensuring they are equipped to maximize functionality and efficiency.
- Troubleshoot technical issues remotely or on-site, diagnosing problems and implementing timely solutions to minimize downtime.
- Collaborate closely with cross-functional teams, including sales, installations, setup and customer support, to address client needs and escalate issues as necessary.
- Maintain accurate records of installations, configurations, and support activities, ensuring documentation is up to date and accessible.
- Proactively identify opportunities for process improvements and product enhancements based on client feedback and industry trends.
Kindly be advised that should you not receive a response within two weeks of applying, please consider your application unsuccessful.
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