Support Technician (Longdale JHB)
Recru-it Johannesburg
Key Objectives
To assist the IT Team with Information & Communication Technology for the company.
Inherent Job Requirements- Grade 12 / Matric / NQF level 4 essential
- 3 Year degree in Computer Science / Information System would be advantageous
- Up to 2 years of experience in an IT support / technician role
- Experience with Microsoft Windows desktop operating systems and desktop software installation, troubleshooting, support, and maintenance
- Networking knowledge of TCP/IP and Syspro would be advantageous
- Drive and resilience Remain positive and optimistic when setbacks occur. Always finds a way forward.
- Analyzing and forming opinions Being focused on examining matters in a systematic way.
- Performing under pressure Maintaining effective performance under pressure, or when faced with setbacks or disappointments
- Service Demonstrates strong commitment to meeting the needs of co-workers, managers, or direct reports to ensure their full satisfaction
- Teamwork Participates as an active and contributing member of the team to achieve team goals. Work cooperatively with other team members.
- Diagnostics on relevant machines.
- Report to ICT Manager on problems that occurred
- Discuss solutions and approach to problems
- Maintain local printers.
- Documentation of file backup verification
- Backup logbook updated daily
- Backup tapes sent off-site (Metro File) daily
- Ensure all key users are backing up & can be restored
- Remote or telephonic assistance to all Bedding sites
- Support remote sites for PC & printing problems
- Backup of key personal from remote sites
- Latest antivirus patches for all remote users
- Create new users in Active Directory
- Maintain current user profiles
- Assist users with PC & printing problems
- Maintain user password policies
- Create & maintain Software Library
- Ensure all software on PC's are licensed
- Load all new pc's with Microsoft Office & Syspro
- Maintain network & LAN settings on PC's
- Remove all games & unlicensed software from pc's
- Support and maintain Factory production scanning
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