Debtors Clerk

We are seeking a detail-oriented and proactive Debtors Clerk to manage tenant accounts and ensure accurate and timely collections. This role requires excellent communication skills, strong organizational abilities, and the capacity to handle a high-volume, high-pressure environment.

Key Responsibilities:

• Download and reconcile monthly debtors reports; manage all outstanding accounts.
• Contact tenants with outstanding balances via phone, email, SMS, WhatsApp, and other channels.
• Update clients with comprehensive feedback and actionable recommendations regarding outstanding accounts.
• Implement and monitor payment arrangements, due dates, and follow-ups.
• Maintain tracking systems for payment arrangements and collections.
• Issue letters of demand and manage notices for expiring letters.
• Follow up on accounts handed over to external tracing or debt collection agencies.
• Ensure accuracy in tenant statements, incoming payments, and account reconciliations.
• Update credit bureau profiles as required.
• Compile monthly invoices for collection fees and manage payment processing.
• Provide weekly and monthly reports on accounts and collection progress.
• Handle ad-hoc administrative tasks and participate in after-hours standby on a rotational basis.

Requirements & Expectations:

• Ability to manage a large workload under pressure while maintaining accuracy and attention to detail.
• Proactive approach: anticipate needs, follow up before being prompted, and manage deadlines independently.
• Strong communication and interpersonal skills, with the confidence to ask difficult questions and handle sensitive situations respectfully.
• Analytical skills to review tenant accounts, assess payment histories, and provide sound recommendations to clients.
• Ability to collaborate effectively with internal departments to ensure efficient service delivery.
• Professionalism in all client interactions; no slang, shouting, or unprofessional behavior.
• Willingness to continually develop skills through training and legal courses relevant to the role.
• Ability to work independently, remain calm under pressure, and contribute positively to a team environment.
• Confidence in presenting products and solutions to clients.
• Flexibility and dedication to “going the extra mile” to achieve results.

Ideal Candidate Profile:

• Experienced in managing debtors or tenant accounts in a high-volume environment.
• Comfortable managing multiple accounts, tenants, and client communications simultaneously.
• Detail-oriented, organized, and deadline-driven.
• Strong problem-solving and decision-making skills.