Assistant Front Office Manager

• Diploma or Degree in Hospitality Management, Hotel Management or a related field
• 35 years' Front Office experience within a 4 or 5-star hotel environment
• 12 years' experience in a Front Office supervisory or leadership role
• Strong knowledge of Front Desk, Concierge, Guest Services, Reservations and Night Audit operations
• Proficiency in Opera PMS, Microsoft Office and hotel systems
• Excellent communication, leadership and guest relations skills
• Ability to work shifts, weekends and public holidays
• Immaculate presentation and a passion for luxury hospitality
• Valid South African ID or valid work permit

• Support and oversee the daily operations of Reception, Concierge, Guest Services and Switchboard
• Ensure smooth and efficient check-in and check-out procedures
• Coordinate with Housekeeping and Reservations regarding room allocations, guest preferences and special requests
• Provide hands-on operational support during busy periods
• Act as the Front Office Manager in their absence

• Deliver exceptional guest service and personalised experiences
• Manage VIP arrivals and special guest requests
• Resolve guest concerns and service recovery situations professionally
• Ensure every guest interaction aligns with 5-star service standards

• Supervise, coach and develop front office team members
• Assist with staff scheduling and departmental rosters
• Conduct team briefings and support onboarding and training initiatives
• Foster a culture of teamwork, professionalism and accountability

• Oversee shift handovers and daily operational reporting
• Verify billing accuracy and support revenue reconciliation processes
• Ensure compliance with hotel procedures, guest security, key control and financial protocols
• Monitor front office presentation, standards and operational readiness

What We're Looking For

The successful candidate will be a confident, hands-on and guest-focused hospitality professional who enjoys being present on the floor and leading by example. You will have strong problem-solving abilities, excellent organisational skills and the ability to remain calm under pressure while delivering exceptional guest experiences.

Applications are accepted through Hospitality Hire's online application process.

To improve your chances of being shortlisted, please ensure:

• Your CV is fully updated and accurate
• All employment dates are included
• Salary expectations and notice period are completed
• All required application fields are completed

Only candidates who meet the minimum requirements will be contact