Admin and Travel Assistant

• Communication with new and existing clients: Request and guide clients on how to complete a variety of forms. Process completed forms to ensure accuracy and completeness Transfer received information to various official online platforms in both SA and the USA, including company tracking processes.
• Liaise with team members, clients and travelers to ensure timely departure, support whilst traveling and changes with returns as needed.
• Communicate and support team members each member has own responsibility while our strength lays in our individual and collective ability to prioritize activities on a daily, even hourly basis, and to support one another to ensure the prioritize activity gets done.
• Constant tracking of process, feedback to clients and adjustments as needed.

Please note: the industry has high seasonal impact during which times teams member is required to work after hours and weekends from home. * In return team members enjoy flexibility during the year and bonuses at end of the peak season.

• Matric certificate
• Relevant qualifications and/or 2 years experience in office administration, and/or secretarial work.
• Experience with Excel and Microsoft office.
• Flight travel agency related experience will be well received
• Experience making flight bookings and changes, either in working with a travel agency or using online platforms.
• Ability to find the best route, date and cost option, in consideration of the clients budget, and the travelers availability and the various airline options.
• Important: Travel peaks in February through the end of March during which time the team member will be required to work after hours and weekends from home.
• Excellent attention to detail, specifically spelling and ability to transfer information to and from different client completed forms, and online platforms, with 100% first time accuracy. This is a non negotiable required skill candidates will be thoroughly tested hereon.
• Ability to adjust to company culture with regards to how we communicate with clients writing style and word choice always professional, clearly communicating the reason with the communication in easy-to-understand action steps, and do so with a subtle personal touch.