Vetting Manager

• Manage the end-to-end vetting process, including background checks, investigations, polygraph scheduling, and key control functions.
• Ensure vetting activities meet customer SLA requirements and contract obligations.
• Oversee accurate data capture, documentation, and reporting for vetting cases.

• Ensure vetting processes comply with all relevant legislation, including POPIA, PAIA, labour laws, and industry standards.
• Develop, maintain, and enforce vetting SOPs and compliance guidelines.
• Conduct regular audits on vetting files, processes, and systems to identify gaps, risks, and opportunities for improvement.
• Act as the ethical steward of the vetting function, ensuring integrity, fairness, and non-discrimination in all processes.

• Liaise with customers on vetting compliance matters.
• Provide regular reports, compliance statements, and updates on vetting performance.
• Manage escalations, complaints, and contractual compliance issues related to vetting.

• Supervise vetting administrators, key controllers, polygraph schedulers, and related staff.
• Provide training, coaching, and guidance to ensure staff understand compliance and ethical requirements.
• Foster an accountable, professional, and performance-driven team culture.

• Identify risks in vetting operations and implement mitigation strategies.
• Drive continuous improvement initiatives, including digitization and automation of vetting processes.
• Collaborate with internal audit, HR, security operations, and legal teams to align compliance practices.

Preferred qualifications/attributes/skills:

• Strong knowledge of vetting processes (background checks, polygraph testing, investigations, key control).
• Deep understanding of compliance frameworks: POPIA, PAIA, ethics, data privacy, and labour law.
• High ethical standards, integrity, and commitment to compliance.
• Strong leadership and team management skills.
• Analytical mindset with ability to identify risks, gaps, and corrective actions.
• Strong communication skills (written and verbal) to engage with executives, auditors, and customers.
• Ability to manage sensitive and confidential information responsibly.
• Experience with audits, reporting, and SLA management.
• Agile and adaptable approach to managing multiple customer requirements.
• Bachelors degree in law, Security Management, Compliance, or related field (postgraduate qualification advantageous).
• Minimum 57 years experience in vetting, compliance, or related security services role.
• Proven track record in managing compliance-driven teams.
• Experience working with telecoms, security, or other regulated industries preferred.
• Certification in compliance/ethics (e.g., CCEP, Ethics Officer Certification, or similar) is an advantage.