Operations Manager - KZN - Cleaning and Hygiene
GM: Operations Cleaning and Hygiene
Job Purpose: To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)
Duties:
Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain the profit targets whilst ensuring compliance to SLAs
Develop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives
Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review
Coordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff
Assign accountabilities, planning, monitoring, appraise job results, develop a climate for information sharing & providing development opportunities
Build & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices
Maintain quality service through establishing & enforcing organization standards
Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices
Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives
Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
Manage employee relations, workplace conflicts and effect corrective actions, in line with company policies/procedure
Qualifications and Experience Required:
Degree or Advanced Diploma
Matric (Senior Certificate)
Valid SA Drivers License
5 Years Relevant managerial Experience in the Services Industry (cleaning and hygiene)
Operations, CRM & Financial Management
IT Training: MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level)
Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems
Market related salary