Showroom Manager - Paarl

A recent professional profile photo is to accompany your application

START DATE : A.S.A.P

REQUIREMENTS:

• 35+ years of experience in showroom management or senior retail sales within the furniture, home décor, or interior design industry.
• Established and verifiable connections with interior decorators, architects, and trade procurement clients in the Winelands/Cape Town region.
• Strong understanding of furniture manufacturing, upholstery, timbers, fabrics, and the performance of indoor and outdoor materials.
• Proficiency in inventory/POS software (e.g. OMNI, SAP, or similar retail ERP systems), as well as Microsoft Office and Google Workspace.
• Outstanding interpersonal, negotiation, and relationship-building skills, with a sophisticated and consultative sales approach.
• Fluency in English and Afrikaans is essential for the local Paarl customer base.
• A valid South African Drivers License and reliable transport.
• Proven ability to meet showroom sales targets across both retail and trade channels.
• Demonstrated ability to grow the trade customer base, including the successful registration and onboarding of new active trade accounts.
• Ability to maintain showroom visual standards and floor presentation, with a strong focus on operational excellence and zero audit discrepancies.
• Commitment to delivering an exceptional customer experience, including effective post-purchase support and timely resolution of customer issues.

DUTIES:

Sales & Business Development (Retail & Trade):

• Drive showroom sales performance to meet and exceed monthly and annual revenue targets.
• Actively cultivate and manage relationships with local interior decorators, designers, architects, and property developers to grow the trade pipeline.
• Host private trade consultations, showroom walk-throughs, and exclusive networking events for trade partners.
• Guide retail customers through personalized design consultations, product specifications, customization options, and material selections.

Showroom Management & Operations:

• Maintain impeccable visual merchandising, layout standards, and floor displays in line with brand guidelines.
• Oversee daily floor operations, ensuring a welcoming, luxury hospitality experience for all visitors.
• Manage end-to-end sales processing, customer quotations, orders, and payment reconciliations through the ERP/POS system.
• Coordinate with logistics and warehouse teams to ensure seamless delivery and installation timelines for trade and retail clients.

Team Leadership & Coaching:

• Lead, mentor, and motivate showroom sales staff to deliver exceptional customer service.
• Set individual sales targets, monitor Key Performance Indicators (KPIs), and conduct regular performance reviews.
• Provide ongoing product knowledge training, objection-handling techniques, and trade sales strategies to the sales team.

Reporting & Inventory Control:

• Perform stock audits, monitor inventory levels, and manage showroom display floor stock.
• Provide weekly and monthly reports on sales performance, foot traffic, conversion rates, and trade account activity to executive leadership.

HOURS:

• Retail hours