Customer Support Agent
FOUR POINT 0 Cape Town
The Customer Support Agent is responsible for managing incoming customer interactions through calls, emails, and other communication channels.
Responsibilities:
- Handle and resolve customer queries via phone, email, and other channels.
- Provide product and service information to customers.
- Process orders accurately in the system and coordinate with relevant teams.
- Perform L1 troubleshooting and escalate unresolved issues appropriately.
- Maintain detailed and accurate customer interaction records.
- Ensure adherence to service level agreements and quality standards.
Essential Requirements:
- NQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field.
- 2+ years experience in a customer support role.
- Strong verbal and written communication skills.
- Ability to multitask and prioritise in a fast-paced environment.
- Working knowledge of ERP and Workspace systems.
- Experience in a technical or industrial environment.
Beneficial Requirements:
- Familiarity with sales order processing systems.
- Problem-solving and conflict resolution skills.
Tower GroupCape Town
Our Client, A leader in the Car Rental Industry is seeking Customer Service Agents to join their team based at the Cape Town airport.
MINIMUM REQUIREMENTS
• Grade 12
• AVAILABLE IMMEDIATELY
• Drivers License
• At least 2 years experience...
Neo Brokers (Pty) LtdCape Town
Key Responsibilities
• Responsible for acting as a liaison between customers and the company, delivering exceptional customer support and experiences
• Assisting with complaints, errors, account queries, billing, cancelations, and other queries...
Neo Brokers (Pty) LtdCape Town
Responsibilities:
1. Provide prompt and professional customer support via multiple channels
2. Assist customers with trading processes, platform navigation, and technical issues.
3. Resolve customer complaints and ensure customer satisfaction.
4. ..