Retail Store Manager

Description:

• Lead, train, guide, and develop the store team.
• Manage performance, schedules, attendance, and leave.
• Drive high standards of customer service and store presentation.
• Oversee daily opening and closing procedures.
• Complete accurate daily cash-ups and banking procedures.
• Maintain compliance with store policies and operational standards
• Receive stock on the system accurately and on time.
• Process IBTs, returns, and stock adjustments.
• Plan replenishment and manage ordering needs.
• Conduct regular stock counts and control shrinkage.
• Maintain tidy, organised stockrooms and produce excellent floor displays.
• Assist with seasonal buying and product selection.
• Use sales insights to recommend replenishment and range opportunities.
• Ensure merchandise is displayed professionally and in line with brand standards.
• Prepare monthly sales, stock, and performance reports.
• Track KPIs and identify opportunities for improvement.

Requirements:

• Proven retail experience
• Strong understanding of the South African retail market and its demands
• Tech-savvy, with confidence using POS systems, stock receiving, IBTs, adjustments, and reporting
• Ability to lead by example and build a positive, accountable team culture
• Excellent organisational skills with strong operational and detail-focused capabilities
• Availability to work retail hours, including weekends, public holidays, and peak trading periods
• Confidence in decision-making with strong follow-through and consistency

Please note only candidates that meet the minimum requirements will be considered.

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