[ref. p99168500] Control Room Manager
Pollock & Associates Cape Town
This is a critical leadership role tasked with ensuring system uptime, incident escalation, and seamless team performance across rotating shifts. You will combine hands-on technical expertise with strong leadership skills, problem-solving abilities, and a calm demeanour under pressure.
This role offers the opportunity to play a central role in critical operations where uptime, accuracy, and resilience are non-negotiable.
Minimum Requirements:
- 3+ years experience in a Control Room, IT Ops Centre, or SOC environment
- 12 years in a supervisory or lead role in a 24/7 operation
- Strong grasp of incident escalation workflows and real-time monitoring
- Proficient with tools such as Zabbix, PRTG, or SolarWinds
- Technical knowledge of networks, firewalls, VPNs, CCTV/NVR systems
Preferred Certifications:
- Zabbix Certified Specialist
- CompTIA A+/N+
- PSIRA Control Room Operations Certificate
Technical Responsibilities:
- Manage shift schedules and ensure SLA adherence
- Oversee incident response and technical escalations (Tier 2)
- Ensure accurate logging and reporting of alarms and incidents
- Drive SOP compliance, stakeholder communication, and continuous improvement
"Looking for a role that aligns with your package expectations, job level, or industry expertise? Apply now via our career portal:
OttoBauthenticCape Town
Position Overview: Seeking an Operations Nightshift Manager who will be responsible for overseeing and
coordinating all operational activities during the nightshift to ensure smooth running of the nightshift.
The role of the Operations Nightshift...
HR GenieRondebosch, 6 km from Cape Town
Were seeking an experienced Property Manager to take ownership of a retail property portfolio, ensuring operational excellence, tenant satisfaction, and financial growth. This role requires a balance of strategic planning, financial acumen...
Oostelike Personeel KonsultanteCape Town
Montague Gardens Vehicle Call Centre Sales Manager
Appointment: Permanent, full-time position
Salary: R15 000 CTC per month plus commission
Benefits: Pension, Medical aid and Funeral benefits
A well established, large Multi Franchise Dealership...