Medical Receptionist / Front Desk (ENT Practice)

Salary: R20,000 – R30,000 per month (depending on experience)

Job Purpose

An established ENT practice in Rosebank is seeking an experienced Medical Receptionist / Front Desk (ENT Practice))to ensure the smooth day-to-day running of the front office. The role requires strong knowledge of medical aid processes, ICD codes, authorisations, and excellent patient service skills.

• Manage front desk operations and patient reception in a professional and compassionate manner
• Schedule patient appointments and manage the doctor’s diary
• Process medical aid claims, authorisations, and pre-approvals
• Capture and verify ICD-10 codes accurately
• Liaise with medical aids regarding benefits, payments, and authorisation requirements
• Handle patient queries, billing enquiries, and follow-ups
• Maintain accurate patient records and ensure POPIA compliance
• General administrative duties to support the practice

• Proven experience as a medical receptionist/front office administrator (ENT or specialist practice preferred)
• Strong knowledge of medical aid procedures, ICD-10 coding, and authorisations (essential)
• Experience working directly with medical aids and patient billing processes
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• Proficiency in medical practice management systems and MS Office

• Friendly, professional, and patient-focused
• Ability to work under pressure in a busy medical environment
• High level of confidentiality and professionalism
• Strong problem-solving ability

Working Hours

Standard medical practice hours (to be confirmed)