Sales Administrator and Assistant (Alrdode)

JOB PURPOSE

Assisting the Sales Clerk to process orders, managing customer relationships, liaising with production and planning, and sales records.

• Customer and client support:
• Communicate customers via phone and email to answer inquiries and process orders.
• Handle customer complaints or issues, and provide information on product pricing, availability, and lead times.
• Order processing and administration:
• Process and manage sales order report, purchase orders accurately
• Enter sales data and customer information into a database “SAP”.
• Collaborate with warehouse and logistics teams to ensure timely and accurate delivery of goods.
• Record keeping and reporting of SAMPLES:
• Maintain and update sample report.
• Prepare and submit reports to DIRECTOR on sales activities, order status, and other sample request activities.
• General clerical tasks:
• Support the Sales Clerk with various administrative or office duties.
• File documents and maintain office systems.

JOB REQUIREMENTS

EXPERIENCE REQUIRED

At least 3 years proven sales experience or experience in a manufacturing environment.

EDUCATION REQUIRED

Min qualification - Matric or equivalent certificate.

• Strong communication skills (verbal & written)
• Proficient computer skills including Microsoft Office, ISO, SAP
• Strong phone presence and email etiquette
• Strong planning and organizing skills
• Time Management

• Strong listening and presentation skills
• Ability to identify critical issues quickly and accurately
• Attention to detail
• Highly self-driven and results orientated
• Problem-solving skills