Migration & Training Consultant

Key Responsibilities:

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to com
• Communicate process successes and failures to internal and external stakeholders
• Identify potential areas of improvement and action to ensure that the training track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solution guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers

Skills:

• Communication Interpersonal skills: The Training consultant will work with a variety of individuals and teams throughout the training process. He/ she must be fully bi-lingual able to communicate effectively with all these individuals to ensure the training process runs smoothly.
• Financial proficiency: This includes explaining financial processes to non-financial individuals and answering questions from both groups.
• Organizational skills: The Training Consultant often work with multiple teams and individuals and will be responsible for ensuring that all involved stays on track with the training plan and achieves the training goals
• Professionalism: The Training Consultant will represent the company when training all new users.

Qualifications and experience requirements:

• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience Proficiency in Microsoft Word, and Outlook, PowerPoint
• Excel proficiency intermediate
• Training or consulting experience will be advantageous
• Customer service / support experience will be advantageous

For more info on the role, please get in touch with Nichael Clack: