Call Center Manager
Business Capital Group Durban
We are looking for an experienced Call Centre Branch Manager to lead and manage the effective operations of a branch, ensuring the implementation of divisional strategies, cost-effective solutions, and meeting set goals (revenue and expense targets).
The role involves managing performance, compliance, quality, and people development through innovative solutions and action plans.
Minimum Requirements:
- Grade 12/Matric
- Bachelor’s Degree in Business or related field
- 5-10 years of management experience
- 10-12 years in collections or financial services
- Strong leadership and commercial awareness in unsecured collections and recovery
- Proficient in Microsoft Office and good communication skills
Key Responsibilities:
- Implement performance and consequence frameworks to address underperformance
- Develop and execute action plans for team development and retention
- Achieve collections and financial targets while optimizing productivity
- Manage performance, compliance, and team workload
- Regular client interaction and reporting on operational performance
- Ensure regulatory compliance and internal policy adherence
- Identify talent and nurture successors for future growth.
This role offers a leadership opportunity to drive success through effective team management, performance monitoring, and achieving operational goals.
Business Capital GroupDurban
Job Description
Call Centre Team Manager (Debt Collection)
About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets...
Business Capital GroupDurban
Job Description
Call Centre Team Manager (Debt Collection)
About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets....
Talented RecruitmentDurban
Key Responsibilities:
• Assist with the preparation of financial reports related to shipping and accounts.
• Manage creditors' accounts, ensuring timely and accurate payments.
• Reconcile foreign suppliers' accounts to ensure accuracy and...