GENERAL MANAGER – BRANCH OPERATIONS

apartmentMirror Images placePort Elizabeth business_centerR 45/month calendar_month 
Branch & Operational Management
  • Full responsibility for the day-to-day operations of the branch
  • Ensure efficient integration of sales, warehousing, distribution, and fleet operations
  • Drive operational efficiencies and continuous improvement initiatives
  • Ensure compliance with company policies, procedures, and industry regulations
Sales & Customer Management
  • Oversee and support the sales team to achieve branch revenue and margin targets
  • Monitor pricing, discounts, and customer profitability
  • Maintain strong relationships with key customers and suppliers
  • Ensure high levels of customer service and resolution of escalated issues
  • Identify growth opportunities within the region
Distribution, Warehousing & Stock Control
  • Full accountability for warehousing operations of paper and chemical products
  • Ensure accurate stock control, stock rotation, and inventory management
  • Minimise stock losses, damages, and variances
  • Oversee distribution planning to ensure on-time, safe, and cost-effective deliveries
  • Ensure compliance with chemical handling, storage, and transport requirements
Fleet & Site Management
  • Manage the branch fleet, including vehicles, maintenance schedules, licensing, and compliance in conjunction with the National Fleet Manager
  • Control fleet-related costs and usage
  • Oversee site management, including buildings, equipment, and infrastructure
  • Coordinate contractors and service providers for maintenance and repairs
Health, Safety, Security & Compliance
  • Ensure full compliance with Occupational Health & Safety Act and relevant regulations
  • Implement and monitor health, safety, and environmental procedures, especially for chemical products
  • Manage site security, access control, and loss prevention
  • Investigate incidents, accidents, and non-compliance issues and implement corrective actions
Staff & People Management
  • Full responsibility for staff management, including:
  • Recruitment and onboarding in conjunction with the National HR Manager
  • Performance management
  • Training and development identification in conjunction with the NHRM
  • Attendance and discipline
  • Conduct disciplinary processes in line with labour legislation and company policy
  • Foster a culture of accountability, professionalism, and teamwork
  • Ensure adequate staffing levels and succession planning
Financial & Administrative Management
  • Manage branch budgets and control operating expenses
  • Oversee basic accounting functions, including:
  • Sales performance tracking
  • Cost control
  • Stock valuation and variances
  • Monitor debtors, credit control support, and sales-related financial reporting
  • Ensure accurate and timely reporting to EXCO
Reporting & Strategic Input
  • Prepare and present monthly operational and financial reports to EXCO
  • Provide insights, risk assessments, and improvement recommendations
  • Participate in strategic planning and execution at branch level
Minimum Requirements
Qualifications & Experience
  • Minimum 510 years experience in a General Management or Senior Operations Management role
  • Proven experience in sales, warehousing, and distribution environments
  • Experience within paper, chemical, FMCG, or industrial distribution will be highly advantageous
  • Demonstrated experience in people management and disciplinary action
  • Solid understanding of basic accounting, stock control, and sales finances
Skills & Competencies
  • Strong leadership and decision-making ability
  • Highly disciplined, self-motivated, and results-driven
  • Excellent organisational and problem-solving skills
  • Strong communication and reporting skills
  • Ability to manage multiple functions simultaneously
  • High level of integrity and accountability
Additional Requirements
  • Must have own reliable vehicle
  • Valid drivers licence
  • Willing and able to start ASAP
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