Technical/Systems Engineer

• Develop and maintain comprehensive technical documentation, system specifications, and operational procedures.
• Install, configure, administer, and support Linux operating systems, including Red Hat, SUSE, and Ubuntu environments.
• Deploy, configure, and manage Microsoft Server operating systems and related infrastructure services.
• Implement and maintain server security controls, ensuring compliance with organizational security standards and best practices.
• Administer and maintain Microsoft Active Directory environments, including user management, group policies, and access controls.
• Provide administration and support for Microsoft 365 services and cloud-based productivity solutions.
• Configure, administer, and optimize database platforms including Microsoft SQL Server and InterSystems Cache/IRIS.
• Support and maintain cloud infrastructure services within Amazon Web Services (AWS) and Microsoft Azure environments.
• Install, configure, and manage SAN and NAS storage solutions to ensure data availability and performance.
• Deploy, maintain, and troubleshoot VMware virtualization environments.
• Configure and support Citrix XenApp environments to facilitate secure application delivery.
• Install, configure, monitor, and maintain network infrastructure, ensuring optimal performance and reliability.
• Diagnose and resolve network-related issues involving switches, routers, network interface cards, and connectivity services.
• Deliver onsite and remote desktop support, resolving hardware, software, and user-related technical issues.
• Configure, troubleshoot, and maintain printers and peripheral devices across enterprise environments.
• Support and maintain PABX systems, ensuring uninterrupted telephony services.
• Provide comprehensive hardware and software support across a diverse technology landscape.
• Implement, maintain, and monitor backup solutions to ensure business continuity and data protection.
• Manage anti-virus and endpoint protection solutions, including deployment, updates, monitoring, and threat remediation.
• Participate in customer-facing technical meetings, providing expert advice and solution recommendations.
• Maintain accurate support records, incident logs, and service requests through helpdesk and ticketing systems.
• Travel to client sites to perform installations, upgrades, maintenance, and technical support activities as required.
• Perform planned after-hours maintenance and system upgrades to minimize operational disruption.
• Adhere to and promote ITIL service management principles and best practices.
• Troubleshoot and resolve complex technical issues through effective root-cause analysis and problem-solving methodologies.
• Customer Services
• Timeously responding to all queries/complaints.
• Listening attentively to queries/complaints.
• Clarifying customer problems.
• Handling of incoming calls.
• Follow up customer queries/complaints.
• Keeping the customer and relevant stakeholders updated.
• Entrenching good rapport with customers.

Own vehicle and valid drivers license required.

• Cloud Platforms e,g AWS, Azure
• Red-Hat Linux, SuSE Linux, Ubuntu Linux
• Microsoft Windows Server operating systems.
• Microsoft Active Directory.
• Microsoft System Centre / Zabbix or Similar applications.
• Microsoft SQL Server (or Oracle, MYSQL, InterSystems Cache/IRIS)
• Syspro Administration
• Microsoft Desktop Operating Systems.
• Desktop support and troubleshooting skills.
• Network troubleshooting skills.
• Exposure to SAN / NAS technology
• Meraki Cisco Switches, Routers, PABX and fibre lines.
• Microsoft Exchange/O365.
• VMware, Hyper V.
• ESET, Symantec / Veritas Cluster and storage foundation.
• Able to work independently as well as part of a team.
• Able to take ownership.
• Willing to Travel if required.

Apply now!