Trainer/Facilitator

Role Overview:

As the Training/Facilitator, you will play a critical role in designing, implementing, and managing training programs that enhance the skills and performance of our employees. Your focus will be on developing tailored training solutions that address the unique needs of our startup fintech BPO environment, ensuring our team remains at the top of their game in a fast-evolving industry

Key Responsibilities:

• Design and implement comprehensive training programs that align with our company’s strategic goals and the specific needs of our fintech BPO operations.
• Conduct assessments to identify training needs and skill gaps across various departments and roles.
• Develop and update training materials, including manuals, e-learning modules, and interactive workshops.
• Facilitate training sessions, workshops, and seminars, ensuring engaging and effective learning experiences.
• Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making necessary adjustments to improve outcomes.
• Work closely with department heads to align training initiatives with business objectives and employee development needs.
• Support career development and succession planning through targeted training and coaching.
• Support department heads with onboarding processes.

Requirements:

• Minimum of 2-5 years of experience in training and development, with a focus on BPO or fintech environments preferred.
• Bachelor’s degree in Human Resources, Business Administration, or a related field would be advantageous.
• Proven ability to design and deliver effective training programs. Strong understanding of learning management systems (LMS) and other training tools.
• Excellent verbal and written communication skills with the ability to engage and inspire diverse audiences.
• Strong analytical skills to assess training needs and measure the impact of training initiatives.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.