Administrative Manager
Administrative Manager
Join a fast-growing telecom solutions provider with a strong customer-first focus
Remote | R25000 -R28000 | 11:00 am 21:00 pm SAST (1-hour lunch break)
About Our Client
Our client provides non-contracted SIM solutions to both consumer and business clients. With a strong emphasis on building lasting customer relationships, the company is committed to delivering a seamless, customer-first experience. Operating in a dynamic and growing sector, the business offers significant opportunities for personal development and career progression.
The Role: Administrative Manager
This role is central to ensuring smooth day-to-day operations, excellent customer service, and efficient supplier management. You will serve as a key point of contact for customers and vendors, while also providing operational support to the Company Director.
Key Responsibilities- Oversee daily operations to ensure consistent service delivery
- Handle customer queries via email, phone, and social media professionally
- Activate services and support customers with product and service-related questions
- Communicate with customers about service options, renewals, and upgrades
- Provide accurate information, including installation guides and troubleshooting assistance
- Manage Amazon store stock levels weekly and place new orders when needed
- Maintain regular communication with suppliers to ensure service continuity
- Prepare and submit daily work reports and bi-weekly updates to the Company Director
- Collaborate with the Director to improve customer service processes
- Maintain a professional, friendly, and solution-focused approach in all communications
- Proven experience in customer relations and/or business development
- Strong ability to manage customers, vendors, and suppliers remotely
- Excellent organizational, time management, and communication skills
- Ability to work independently, take initiative, and manage priorities effectively
- Professional interpersonal skills with patience and a positive attitude
- Proficiency in Microsoft Excel is beneficial