Operations Supervisor

Key Responsibilities:

• Ensure all express deliveries meet strict service-level timelines and performance targets
• Monitor delivery progress throughout the day, supporting drivers to maintain on-time performance
• Oversee warehouse operations including sorting, packing, parcel allocations, and stock control
• Minimise operational losses through strong controls and proactive problem-solving
• Manage performance for both express and food deliveries, including complaints resolution, incident management, and driver retraining where needed
• Plan and manage driver rosters according to demand forecasts
• Recruit, onboard, and validate new drivers and ensure all contractor documents remain compliant
• Deliver SOP training to drivers and operations staff
• Conduct incident reporting, vehicle and uniform checks, and health & hygiene screenings
• Administer penalties, deductions, and cash-up processes accurately
• Lead and train office staff to ensure all processes meet strict performance and compliance standards

Requirements:

• Proven experience in logistics, last-mile delivery, or a similar operational environment
• Strong leadership, organisational, and problem-solving skills
• Willingness to work irregular hours in a high-pressure setting
• Ability to manage multiple priorities and meet tight deadlines

This is an opportunity to work in a high-performance operations environment where no two days are the same. Your ability to lead, organise, and deliver results will be directly rewarded with a competitive, experience-based salary of up to R20 000.