Sales Administrator

To provide effective administrative and operational support to the Sales Team, ensuring the efficient processing of customer orders, accurate maintenance of sales and customer data, and prompt communication with clients. The Sales Administrator plays an integral role in supporting sales activities, maintaining smooth day-to-day operations, and contributing to the company's commitment to exceptional customer service, efficiency, and teamwork.

Responsibilities include but are not limited to:

• Handle sales inquiries and process customer orders on various platforms
• Verify customer details, process payments, and update data in internal systems
• Inform customers on stock availability, alternatives, and lead times
• Issue accurate invoices and coordinate orders internally
• Manage and update sales and customer records, ensuring timely responses
• Maintain and enhance the companys online presence, including website updates
• Provide administrative support to the sales team as needed

Criteria:

• Matric
• 2-3 years' experience in a similar role with experience in the FMCG industry being advantageous
• Computer literacy: proficient in Microsoft Office and Omni (advantageous)
• Fully bilingual in English and Afrikaans with clear communication skills
• Excellent phone and email etiquette with strong customer service skills
• Proficient in English and Afrikaans (speak, read and write)
• Outgoing personality, team player, and well-organised
• Fully bilingual in Afrikaans and English, with clear communication skills
• Able to work well under pressure, maintaining a friendly, proactive approach