Facilities and IT Support

Qualification:

• Matric
• Basic IT qualification or relevant facilities related qualification , preferred
• Some exposure to facilities management, IT Support, or office administration
• Basic understanding of building maintenance, vendor coordination and office operations
• Familiarity with IT troubleshooting (ticketing systems, setting up workstations, resolving minor IT issues)
• Previous exposure to multi branch work environment

Experience and requirements:

• Assist in the day to day upkeep and maintenance of office spaces, warehouses and common areas
• Coordinate repairs and servicing (plumbing, electrical, air conditioning, general maintenance)
• Manage office supplies, furniture and equipment, ensuring everything is in working order
• Support with facility related projects, including office moves, renovations and space planning
• Conduct regular inspections to identify maintenance needs and proactively address issues
• Work with vendors, contractors and service providers for maintenance and facility needs
• Log and manage IT support tickets, ensuring proper escalation to the managed services provider when needed
• Assist with basic troubleshooting (printers, desktops, connectivity issues)
• Set up and maintain office IT equipment such as workstations and network devices
• Monitor IT asset tracking, ensuring proper documentation of equipment and maintain the company asset register
• Support with network connectivity checks and report issues for escalation
• Provide remote and on site assistance for facility and IT Related matters at other branches
• Occasionally travel to other branches for maintenance and issue resolution
• Ad hoc tasks as and when necessary