Service Advisor

A successful candidate will be customer-focused, organized, and knowledgeable about automotive systems and service procedures.

Key Responsibilities:

• Greet customers and assess their vehicle service needs clearly and professionally.
• Generate service orders and provide accurate cost and time estimates.
• Schedule maintenance and repair work efficiently.
• Communicate with technicians to ensure timely updates on vehicle progress.
• Keep customers informed on status, delays, or additional repairs needed.
• Upsell recommended services and maintenance packages where appropriate.
• Maintain comprehensive records of all interactions, quotes, and completed work.
• Handle customer concerns and resolve complaints in a timely, courteous manner.
• Follow up post-service to ensure customer satisfaction and encourage repeat business.

Requirements:

• Matric / Grade 12 (essential); Technical or automotive qualification (advantageous).
• 25 years experience as a service advisor in an automotive dealership or workshop.
• Strong knowledge of vehicle components and servicing processes.
• Excellent customer service and communication skills.
• Proficient in service booking and job card systems (e.g., Kerridge, CDK, Autoline).
• Ability to multitask in a fast-paced, high-pressure environment.
• Professional appearance and demeanor.
• Valid drivers license.

Competencies:

• Customer-focused with a positive attitude
• Strong interpersonal and listening skills
• Problem-solving and decision-making ability
• Sales-minded with attention to detail
• Team player with the ability to work independently