Contracts Manager
LMP RECRUIT Johannesburg
Skills required
- A trade-related qualification, with at least 5 years experience in forklift industry / Appropriate Business Administration qualification
- A solid capital equipment servicing background with experience on senior management level / experience in Service Management, working specifically on Industrial Equipment
- Firm knowledge of company policies and procedures
- Track record with customer retention and major accounts
- Monitor dispatch of products/delivery against targets
- Customer backordered parts follow ups daily
- Following up on quoting on additional work required as applicable, from the job cards/service reports after every service and repair has been carried out
- Track, analyse and report metrics or client service levels
- Ensure the successful landing of new clients
- Carry out random inspections on customers equipment after service and repairs have been completed check up on Technician work quality and difficult repairs
- Collect monthly excess hours
- Ensuring the market related pricing and competitive information is always up to date and to report any changes and developments in the market back to the Management team
- Manage the quality of Product Support services and liaise with Rental/Short Term Rentals (STR) team
- Ensure compliance of support delivery and case resolution with stated service level agreements (SLAs)
- Submitting weekly reports
- Servicing of maintenance and chargeable customers
- Resolve/assist in the resolution of disputes with customers subcontractors on site
- Ensure systems and procedures are in place to document contractual issues and manage contractual documentation effectively and efficiently
- Ensure variances in scope during project delivery are dealt with in accordance with an agreed procedure and company objectives are met
- Lead and direct all the major contracts under the service of support area
- Attend to warranties
Business Capital GroupJohannesburg
A vacancy exists for a Contracts Manager, based at Head Office in Dunkeld, reporting to the National
Procurement Manager: SA. The successful candidate will be responsible for ensuring vendor agreements are in
place encompassing legal, privacy...
Farm Manager SAJohannesburg
management
• Human resources management skills
• Knowledge of Company Disciplinary and Grievance procedures
• Knowledge of recruitment and disciplinary procedures
• Relevant written and verbal contracts / service level agreements
• National Bargaining Council...
Pele Energy GroupJohannesburg
Pele Energy Group is seeking a talented, highly motivated, and self-driven Senior Contracts Manager, reporting directly to the General Counsel. The Senior Contracts Manager will head up the contract management department, develop and lead...