Service Advisor - Kuils River / Cape Town

National Transport and truck rental company is seeking to employ an experienced Service Advisor to join their team. Reporting to: Workshop Manager.

Requirements:

• Call suppliers that need to quote for body/cab repairs and arrange quoting times so that all parties are present at the same time for workshop manager to go through the repairs that is required for a vehicle
• Communicate with the respective customer (contracts/operations) notifying them when there is an issue with supplier or a delay from workshop
• Request for RAs for previous nights breakdowns before 8am
• Email vehicle defect report to customers for vehicles that have come into SR workshop for any repair/service
• Hand over process
• Credit applications (new suppliers)
• Ensure completion of report (s) for audit purposes
• Ensure all supplier invoices are received within agreed times
• Send out emails on behalf of workshop manager for any special request/query eg; part price, supplier visits, breakdowns etc
• Ensure abused parts are sent for report
• Must tag and store abused parts in the viewing room
• Compile and analyse the following workshop managements reports: Recovery report, Breakdown report, Suppliers Cost report and Quote Timeline report
• Manage service advisor/s and ensure that feedback is given to ops and contracts as agreed for certain customers
• Open Job cards Cost job Cards.
• Month end stock take.
• Provide support for after-hours standby.
• Arrange for service and maintenance bookings (outwork).