Vet shop Receptionist

You'll be the first point of contact for our clients—whether they’re picking up pet food, booking appointments, or needing advice on products.

Key Responsibilities:

• Greet and assist clients in a warm, professional manner
• Handle retail sales of pet food, pet care products, and accessories
• Maintain a clean, well-stocked and visually appealing front shop area
• Process payments (cash/card), handle returns, and issue receipts
• Provide basic product knowledge to help clients choose suitable items
• Answer incoming phone calls and assist with queries or redirect as needed
• Assist with booking appointments and managing the reception area when required
• Monitor stock levels and assist with stocktakes and ordering
• Support the clinical team with general admin and customer service tasks
• Ensure the shop area meets hygiene and safety standards

Requirements:

• Previous retail or front-desk experience (ideally in a veterinary or pet care environment)
• Excellent communication and interpersonal skills
• Good organisational and multitasking abilities
• Comfortable with basic computer systems and point-of-sale software
• Able to work in a fast-paced, customer-facing environment
• Passionate about animals and client service
• Reliable, punctual, and team-oriented

Bonus Points For:

• Experience in a veterinary or pet-related retail setting
• Knowledge of pet nutrition or parasite control products
• Bilingual or multilingual skills

• Be part of a compassionate, dedicated team that loves animals
• Training and development opportunities
• Staff discounts on selected products and services
• A rewarding role where no two days are the same!