Warehouse & operations manager

The function is dedicated to delivering service with professionalism and a helpful attitude, ensuring all customer needs are met. It plays a key role in implementing structured procedures that enhance responsiveness and support the broader objectives of the company.

• Matriculated
• Related degree or diploma in Logistics/Warehouse/Supply Chain Management
• Minimum 10 years experience in warehousing and distribution
• Minimum 5 years middle or senior management experience
• Experience in FMCG/distribution industry is preferred
• Previous experience in Syspro or related ERP system is essential
• Valid drivers licence
• Knowledge of EH&S
• Previous experience and knowledge of customer care or customer service environment
• Good knowledge of management methods and techniques
• Awareness of industrys latest technology trends and applications
• Strong client-facing and communication skills
• Deadline oriented
• Critical thinking and problem-solving skills
• Planning and organisational skills

• Warehouse/Distribution
• Manage and maintain receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational policies and procedures.
• Ensure the implementation and adherence to company policies and procedures.
• Set distribution goals and plan and manage distribution operations to achieve set goals (accuracy, OTIF).
• Control resources and utilise assets to achieve targets.
• Maintain strict inventory control and ensure that inventory integrity is correct (cycle counts/stock takes/reconciling of data).
• Oversee daily routes and improve route plans to ensure timely deliveries.
• Adhere to and manage the approved budget.
• Develop cost reduction initiatives while maintaining productivity and quality.
• Maintain an orderly workflow according to priorities.

• Improve customer service experience, create engaged customers.
• Take ownership of customers' issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyse statistics and compile accurate reports.

• Train staff and monitor their performance and progress.
• Develop and monitor procedures for the health & safety and security of the work environment and all goods.
• Manage the planned maintenance of vehicles, machinery and equipment.
• Maintain physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
• Motivate, organize and encourage teamwork within the workforce to ensure set productivity targets are met.
• Maintain inter-departmental collaboration and communication.
• Stay updated on legislation and requirements for warehousing, shipping, and material handling, and ensure that our warehouse complies.