Service Technical Support / Service Technician Durban
Jobs 4 All Durban
Job Requirements
- Automotive engineering or related technical qualification, automotive Technician Certificate / Diesel Mechanic Trade Test (advantageous)
- Valid drivers license (Code 8; Code 14 advantageous)
- Minimum 3 years in truck or commercial vehicle maintenance, servicing, or diagnostics
- Skilled in mechanical, electrical, chassis, and powertrain systems, with handsâon faultâfinding and repair capability.
- Proficient with diagnostic tools, workshop equipment, and interpreting service manuals, wiring diagrams, and reports.
- Solid grasp of mechanical principles, OEM product knowledge, service standards, and emerging technologies such as electric trucks, telematics, and ADAS.
- Familiar with workshop processes, customer needs, common technical issues, and strict adherence to safety and operational procedures.
- Able to communicate clearly with technicians, drivers, customers, and internal departments, ensuring smooth coordination and teamwork.
- Customerâfocused mindset with basic data analysis skills for warranty trends, service performance, and continuous improvement.
Job Responsibilities
Responsibility 1: Technical Support- Provide technical guidance to service providers and dealership technicians
- Assist with fault diagnosis, repair procedures, and troubleshooting
- Support field visits when complex technical issues arise
- Assist in delivering technical training sessions
- Prepare training materials, case studies, and practical demonstrations
- Support evaluation of technician competency and training outcomes
- Collect and verify monthly warranty and service information
- Assist in reviewing claim accuracy and rationality
- Communicate settlement information to service providers and address queries
- Collect, organize, and verify product quality feedback from the market
- Report quality issues in the required format and timelines
- Support followâup on corrective actions and improvement measures
- Provide onâsite technical assistance for complex repairs
- Support service providers in implementing OEM repair standards
- Ensure safety compliance during all technical activities
- Compile typical fault cases for training and reference
- Assist in building a technical knowledge base for the service network
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