Service Technical Support / Service Technician Durban

apartmentJobs 4 All placeDurban calendar_month 
Job Requirements
  • Automotive engineering or related technical qualification, automotive Technician Certificate / Diesel Mechanic Trade Test (advantageous)
  • Valid drivers license (Code 8; Code 14 advantageous)
  • Minimum 3 years in truck or commercial vehicle maintenance, servicing, or diagnostics
  • Skilled in mechanical, electrical, chassis, and powertrain systems, with hands‑on fault‑finding and repair capability.
  • Proficient with diagnostic tools, workshop equipment, and interpreting service manuals, wiring diagrams, and reports.
  • Solid grasp of mechanical principles, OEM product knowledge, service standards, and emerging technologies such as electric trucks, telematics, and ADAS.
  • Familiar with workshop processes, customer needs, common technical issues, and strict adherence to safety and operational procedures.
  • Able to communicate clearly with technicians, drivers, customers, and internal departments, ensuring smooth coordination and teamwork.
  • Customer‑focused mindset with basic data analysis skills for warranty trends, service performance, and continuous improvement.

Job Responsibilities

Responsibility 1: Technical Support
  • Provide technical guidance to service providers and dealership technicians
  • Assist with fault diagnosis, repair procedures, and troubleshooting
  • Support field visits when complex technical issues arise
Responsibility 2: Service Training Assistance
  • Assist in delivering technical training sessions
  • Prepare training materials, case studies, and practical demonstrations
  • Support evaluation of technician competency and training outcomes
Responsibility 3: Warranty & Claim Support
  • Collect and verify monthly warranty and service information
  • Assist in reviewing claim accuracy and rationality
  • Communicate settlement information to service providers and address queries
Responsibility 4: Quality Information Handling
  • Collect, organize, and verify product quality feedback from the market
  • Report quality issues in the required format and timelines
  • Support follow‑up on corrective actions and improvement measures
Responsibility 5: Field Technical Support
  • Provide on‑site technical assistance for complex repairs
  • Support service providers in implementing OEM repair standards
  • Ensure safety compliance during all technical activities
Responsibility 6: Fault Case Documentation
  • Compile typical fault cases for training and reference
  • Assist in building a technical knowledge base for the service network
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