Workshop Service Manager - Edenvale

Duties:

• Leadership: Manage and lead a team of technicians, service advisors, and support staff to ensure optimal performance.
• Customer Service: Foster strong relationships with customers, addressing queries and resolving complaints to ensure a top-tier experience.
• Operations Management: Plan, coordinate, and monitor workshop activities to achieve productivity, efficiency, and profitability targets.
• Quality Control: Ensure all repairs and services meet manufacturer and dealership quality standards.
• Compliance: Adhere to health, safety, and environmental regulations and maintain workshop equipment in line with legal and manufacturer guidelines.
• Reporting: Prepare and present operational and financial reports, including service metrics, budgets, and forecasts.
• Financial acumen: Knowledge of aftersales operations, including but not limited to services, maintenance, repairs, warranties, CSI, administration including but not limited to service bookings, WIP.
• Inventory Management: Oversee parts and inventory control to prevent shortages or excess stock.
• Training and Development: Identify training needs and implement staff development programs to enhance team performance.

Requirements:

• Matric or similar qualification
• Red Seal Motor Technician (Trade Test Certificate)
• Clean Criminal record
• Medically fit
• PC Literate CMS or similar dealer management system knowledge a must
• Excellent communication and relationship management (OEM, Staff, Management)
• Reside on the East Rand preferably close to Edenvale
• Experience: Minimum 8-10 years of experience in workshop or service management, preferably in a dealership setting.
• Qualifications: Relevant technical or managerial qualification; a Red Seal Technician Certification is an advantage. Only foreman or current workshop managers / Service Advisors to apply.
• Technical Knowledge: Strong understanding of vehicle repair and maintenance processes.
• Leadership Skills: Proven ability to lead and motivate a team, with excellent interpersonal and conflict-resolution skills.
• Customer Focus: Strong commitment to providing exceptional customer service.
• Organizational Skills: Ability to manage multiple priorities effectively in a fast-paced environment.
• Software Proficiency: Familiarity with MS Office, IAL/Evolve, CMS or similar CRM
• License: Valid drivers license not endorsed.