Clerk: Customer Entry Clerk

Job Purpose:Â

To ensure the accurate and timely processing of import and export customs entries in compliance with customs regulations, international trade requirements, and company policies. The role requires meticulous data verification, efficient communication with customs authorities, and effective use of customs clearing systems to facilitate smooth clearance of goods.

• Prepare, capture, and submit accurate customs declarations for imports, exports, and transit shipments.
• Ensure alignment with customs regulations, tariff codes, and Incoterms.
• Process ACM Manifests, RCG reports, and BLNS entries.
• Verify and reconcile source documents (bills of lading, invoices, permits, sales reports).
• Detect and correct data entry errors prior to submission
• Maintain logs of completed and pending entries.
• Liaise with customs authorities, government agencies, clients, and internal departments.
• Handle customs stop shipments promptly and escalate where necessary.
• Provide regular status updates and reporting to clients and management.
• Ensure tariff codes are correctly applied in accordance with SARS requirements.
• Maintain up-to-date knowledge of customs regulations, policies, and procedures.
• Adhere to company policies, including audit and compliance standards.
• Maintain accurate filing of customs documents for audit purposes.
• Generate internal and client-specific reports using Excel and ERP systems.
• Support management with ad hoc customs and logistics projects.

Minimum:

• Grade 12 (Matric) or equivalent.
• 3–5 years’ experience in international courier, freight, or logistics environment.
• Computer literacy: Compu-Clearing (Essential), EasyClear, SAP (advantageous).
• Advanced MS Excel skills for client/internal reporting.
• Valid Code 08 driver’s license (advantageous).
• Strong command of English (verbal written); additional languages beneficial.

 Required Knowledge:

• Knowledge of Incoterms
• Freight forwarding and logistics industry operations.
• CW1 system experience (advantageous)
• Customs clearance processes, regulations, and procedures.
• International trade practices, including Incoterms.
• Tariff classification and customs tariffing principles.
• Familiarity with customs systems (Compu-Clearing, EasyClear).
• SARS RCG reporting and ACM Manifest submission requirements.

 Required Skills:

• Strong data entry and verification skills with high accuracy.
• Proficiency in MS Office (Excel – advanced level, Word, Outlook).
• Effective written and verbal communication.
• Organisational and time management skills.
• Problem-solving and decision-making skills under pressure.
• Negotiation and conflict resolution skills (for customs holds/disputes).

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 Required Competencies:

• Attention to Detail: Ability to detect and correct errors quickly.
• Analytical Thinking: Correct application of tariff codes and customs regulations.
• Integrity Compliance Orientation: Ensures adherence to customs laws and company standards.
• Customer Focus: Professional handling of internal and external stakeholder queries.
• Self-Management: Ability to work independently with minimal supervision.
• Teamwork: Collaborates effectively with colleagues and authorities.
• Adaptability: Flexibility in handling changing regulations and customs requirements.