Technical Delivery Manager (Delivery Account Manager)

The Technical Delivery Manager / Delivery Account Manager is accountable for end-to-end delivery management, client satisfaction, financial health, and people leadership across a portfolio of projects or programs. The role ensures operational excellence, governance, and profitability while maintaining strategic alignment with client objectives.

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Must Have:

• Delivery Program Management
• Proven track record of managing complex, multi-project programs across delivery in Agile/Waterfall/hybrid models.
• Strong governance and risk management capabilities to ensure on-time, on-budget, and quality delivery.
• Experience defining and tracking KPIs (SLAs, quality metrics, velocity, customer satisfaction).
• Ability to lead delivery and business reviews, audits, and escalations at all level.
• Portfolio Project Oversight
• Hands-on experience managing large delivery portfolios, ensuring resource optimisation and dependency management.
• Expertise in project planning, prioritisation, and execution tracking.
• Ability to report on portfolio health and proactively mitigate risks and issues.
• Stakeholder Management
• Strong client-facing experience with executive-level communication and expectation management.
• Proven ability to build and sustain trust-based relationships with key client stakeholders — from program sponsors and department heads to CXO-level executives.
• Acts as the single point of accountability for delivery, ensuring transparent communication and alignment with client leadership.
• Ensures consistent and timely communication across multiple stakeholder layers, avoiding information silos or surprises.
• Financial Management
• PL ownership experience — revenue, cost control, and margin optimisation.
• Skilled in forecasting, invoicing, and financial reporting for portfolio accounts.
• Demonstrated ability to align delivery structure with commercial contract/SoW and account growth targets.
• People Management
• Experience managing cross-functional, geographically distributed teams.
• Proven record of performance management, career development, and team engagement.
• Resource planning, upskilling, cross-skilling, and competency development aligned to portfolio readiness.
• Governance Compliance
• Experience implementing and adhering to standard delivery frameworks.
• Strong knowledge of compliance and audit processes.
• Risk Management
• Proactively identifies expectation gaps between contractual obligations, client and delivery teams, and works to bridge as early as possible.
• Anticipates and mitigates delivery risks through structured risk logs, early warning mechanisms, mitigation plans, and stakeholder buy-in.
• Adept at setting realistic timelines and commitments and ensuring stakeholders are aligned on dependencies and trade-offs.

• Excellent communication, analytical, and problem-solving skills.
• High ownership mindset with strong decision-making under pressure.
• PMP / PRINCE2 / SAFe / PgMP certification (at least one strongly preferred).

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• Strategic Business Acumen
• Experience contributing to account growth including presales, and proposal solutioning.
• Ability to link delivery outcomes with client’s strategic business goals.
• Experience in contract management, renewals, and SoW negotiations.
• Financial Operational Insights
• - Familiarity with margin improvement initiatives and cost optimisation levers.
• Experience in building delivery dashboards and executive reports.
• Leadership Culture
• - Demonstrated experience in building high-performing teams and delivery excellence culture with ability to transform delivery models
• Strong interpersonal skills for cross-functional collaboration with Sales, HR, and Engineering leaders.
• Domain / Industry Exposure
• - Domain knowledge on Media is a value add.
• Understanding of digital transformation, modernisation, cloud, or managed services engagements.