Front office reception

apartmentHospitality Hire placeCape Town calendar_month 
What You Bring
  • Recognised Hospitality qualification preferred
  • At least 1 to 2 years experience in a receptionist role within a 4 or 5-star hotel
  • Proficiency in Microsoft Office and Opera (essential)
  • Excellent telephone and email etiquette
  • Confident, calm and professional demeanour
  • Sound financial acumen
  • Strong organisational and planning skills
  • Positive and friendly attitude with excellent communication skills
  • Ability to multitask in a fast-paced, pressurised environment
  • Flexible availability including weekends, public holidays and evenings
What You Will Do
  • Manage all front desk operations including guest registration, check-ins and check-outs
  • Promptly and professionally address guest enquiries, requests and concerns
  • Provide information about hotel services, amenities and local attractions
  • Manage reservations, cancellations and room assignments
  • Process payments, handle cash and maintain accurate financial records
  • Complete all end-of-day activities and reporting
  • Use Opera PMS for all guest information management
  • Answer emails and assist guests with enquiries and invoicing
  • Maintain a tidy and organised front desk area at all times
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