ZMO 18310 - Senior Management Couple (WC)

1. star Luxury Beach Lodge

Job Description

Our client is seeking a dynamic Senior Management Couple to join the team at their Beach Lodge in the Western Cape, bringing strong leadership, guest engagement and operational expertise to this unique 5-star property.

Key Responsibilities:

• Oversee daily lodge operations to ensure seamless guest experiences.
• Manage and train staff across departments, fostering a culture of excellence.
• Ensure compliance with health, safety, and environmental standards.
• Handle guest relations, including resolving queries and ensuring personalized service.
• Coordinate logistics such as transfers, activity scheduling and guest itineraries.
• Monitor budgets, stock control, and procurement to maintain cost efficiency.
• Maintain property standards, including facilities, vehicles and equipment.
• Prepare and submit operational and HR reports to senior management.
• Drive marketing and guest engagement initiatives to enhance brand reputation.
• Uphold company values and represent company professionally at all times.

Qualifications

Both Candidates:

• Minimum 5 years experience in 5-star properties
• Own transport
• Valid drivers license (essential)

HIM:

• FGASA Level 1 Marine (or Level 1 with Marine to be completed within 6 months of employment) all guiding qualifications must be up to date and valid
• First Aid Level 1
• Valid PDP

HER:

• Basic HR knowledge
• All-rounder knowledge across departments (advantageous)
• PAN knowledge (essential)
• Computer literacy (MS Office)

Skills

Both Candidates:

• Strong team management and time management skills
• Creative, out-of-the-box thinking with the ability to think on their feet
• Able to work independently without supervision
• Outgoing personalities with strong guest engagement and hosting skills

HIM:

• Strong maintenance and vehicle maintenance skills
• Excellent hosting skills
• Fluent in English (spoken and written)
• Basic HR knowledge

HER:

• Strong administrative skills
• Fluent in English (spoken and written)
• Strong hosting skills

• Accommodation (couple only, no children or pets)
• Food allowance
• Work cycle: 6 weeks on / 2 weeks off
• Uniform provided
• Provident fund (after 3 months)
• 13th cheque (dependent on company performance)