Assistant Floor Manager

This role is hands-on and operational, requiring strong leadership presence on the floor while contributing to strategic execution.

• Support the management of all floor departments to ensure optimal sales performance, stock availability, and high visual and operational standards.
• Assist in driving turnover, maximising gross profit, controlling expenses, and managing key operational ratios.
• Read, analyse, and interpret management and sales reports, identifying trends and taking corrective or growth-focused action.
• Support target setting and execution, ensuring departmental goals, timelines, and KPIs are clearly communicated and achieved.
• Actively support the Floor Manager in planning, implementing, and monitoring operational initiatives aligned with group strategy and values.
• Ensure consistent execution of store disciplines, controls, procedures, rules, and compliance standards.
• Be a visible leader on the floor, leading by example and maintaining a strong customer-facing presence.

• Assist with staff management across floor departments (approximately 60 staff), including:
• Training and coaching
• Recruitment support

• Disciplinary processes (in line with labour legislation and company policy)
• Motivate, develop, and support staff to create a positive, engaged, and productive work environment.
• Ensure staff understand expectations, standards, and service excellence requirements.
• Foster a culture of accountability, professionalism, and teamwork.

• Deliver an exceptional customer experience aligned to a premium retail environment.
• Address customer queries, complaints, and feedback professionally and efficiently.
• Ensure product quality, availability, and merchandising consistently meet high LSM expectations.

• Support change initiatives and operational improvements with confidence and attention to detail.
• Ensure decisions are fact-based, well-planned, and aligned with group strategy, purpose, and values.
• Act as a key support to the Floor Manager and Store Manager by independently managing assigned floor areas, allowing senior management to focus on broader business priorities.
• Minimum 5 years’ FMCG retail experience, preferably within a food retail environment.
• Proven experience in a supervisory or junior management role.
• Strong numerical and analytical ability with experience interpreting retail reports.
• High levels of professionalism, integrity, and interpersonal skill.
• Strong customer service orientation with experience serving high LSM markets.
• Ability to lead, motivate, and manage teams effectively.
• Relevant retail or management qualifications will be advantageous.

• Residing in or near the Ballito area is highly beneficial.
• Own reliable transport is essential.
• Willingness to work retail hours, including weekends and public holidays.

• Opportunity to lead within a respected, community-centred retail environment
• Beautiful, high-quality store setting
• Influence a product offering that reflects the North Coast lifestyle