Business Systems Support

apartmentNetwork Recruitment placeJohannesburg business_centerR 25,000/month calendar_month2025/04/30

Key Responsibilities:

User Support:

Provide first-line technical assistance to users, troubleshoot common issues, and escalate complex problems to senior staff or third parties. Ensure timely resolution within SLA.

Ticket Management:

Log, track, and resolve support tickets. Follow up with users to confirm resolution and satisfaction.

Data Maintenance:

Assist with data entry, cleansing, deduplication, and support data import/export processes.

Documentation & Training:

Help create and update user guides and participate in internal training sessions.

Basic Configuration & Customization:

Support the setup of fields, workflows, and reports under supervision.

Access & Security Management:

Assist with user access control, permissions, and profile management.

Preferred Technical Skills:

JavaScript, HTML, Java
SOAP, JSON, Web Services
Deployment processes

Qualifications & Experience:

A relevant degree (NQF Level 7) in:
Software Engineering
Computer Science
Mathematics
Or a related field
Beneficial certifications:
Salesforce
Business Central
Business Intelligence tools

Apply now!

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