Service Coordinator

Service Coordinator

Industry: Office Automation

We are seeking a highly organised and proactive Service Coordinator to join our dynamic team within the office automation industry. This role is ideal for someone who thrives in a fast-paced environment and enjoys coordinating between customers, technicians, and internal teams.

Minimum Requirements:

• Minimum 1 year experience in a service coordination / administrative role
• Experience within the office automation / technical service environment is advantageous
• Strong computer literacy
• Excellent organisational and multitasking skills
• Strong communication and customer service abilities
• Ability to work under pressure and meet deadlines

Key Responsibilities:

• Receive and log all customer service calls and consumables requests
• Plan and assign service calls to technicians, monitoring progress and activity
• Allocate calls based on priority and geographic location
• Log and manage all work orders
• Process consumables and spare parts orders as per technician requirements
• Ensure only customers with active contracts receive service
• Log installation and pre-installation calls and allocate required resources
• Monitor technician utilisation to ensure response time targets are met
• Escalate delays, excessive workloads, or service issues to management
• Ensure all customer complaints are handled efficiently and escalated where necessary
• Maintain communication with internal departments regarding spares and service delivery
• Ensure all work orders are closed off promptly after completion
• Monitor WIP (work in progress) and cost of sales
• Track toner yields and usage of consumables and parts
• Prepare quotations for IT services and any chargeable calls

Key Skills & Attributes:

• Strong coordination and planning skills
• High attention to detail and accuracy
• Problem-solving mindset
• Ability to prioritise and multitask effectively
• Team player with a customer-focused approach

If you are organised, detail-oriented, and enjoy being the link between customers and technical teams, we encourage you to apply.