Learner Experience Lead - Remote - R40 000 - R45 000 per month
The Legends Agency Cape Town
Learner Experience Lead - Remote - R40 000 - R45 000 per month
Empower youth by leading high-impact learning experiences and connecting talent to real career pathways.
About Our Client
The organization works to address inequality by connecting talented youth across the world to high-value learning and career opportunities. As an equal-opportunity entity committed to equity, diversity, and social inclusion, it creates avenues to skill, reskill, or upskill young people and accelerate their career trajectories.Operating on a fully remote-first model, the team values accountability, trust, community, and cultivating joy while delivering real-world social impact.
The Role: Learner Experience Lead
The Learner Experience Lead operates within the Launch Lab to bridge the gap between work-ready learners and real-world employment, freelancing, or entrepreneurship opportunities. This relationship-driven role blends learner coaching, mentorship, facilitation, programme coordination, and learning experience design to ensure candidates successfully transition into income-generating pathways.The Lead designs and refines clear, engaging learning journeys while managing large cohorts, diagnosing systemic friction, and supporting learners through practical interview, bidding, or venture preparation.
Key Responsibilities- Manage large cohorts of learners, tracking progress, engagement, readiness, and data accurately.
- Connect work-ready learners to employment, freelancing, and entrepreneurship opportunities in partnership with placement teams.
- Drive and hold learners accountable for proactively identifying, seeking out, and applying for relevant jobs, gigs, hackathons, and networking events.
- Design, review, and continuously improve Launch Lab programme experiences using cohort data, learner feedback, and instructional design principles.
- Provide destination-specific practical preparation, including interview practice, freelancing bidding guidance, and business growth support.
- Collaborate with cohort LX Coaches to coordinate targeted coaching, interventions, and support.
- Provide leadership and support to junior coaches and interns, modeling high standards of professionalism and accountability.
- Navigate internal learning systems, tools, and platforms while proposing solutions to technical or process blockers.
- Demonstrable experience in facilitation, coaching, mentorship, programme coordination, or youth development.
- Strong understanding of youth development, instructional design, and learner-centred practice.
- Technical proficiency in navigating learning systems, tools, internal documentation, and AI tools.
- Proven ability to analyze cohort data, identify friction points, and apply continuous improvement principles to learning experiences.
- Exceptional relationship-building skills with a coaching-led approach that balances empathy with accountability.
- Proactive problem-solving mindset with the ability to manage large cohorts and handle complex transitions.
- Excellent written and verbal communication skills suited for a remote-first collaborative environment.
- Experience working with South African youth contexts and diverse talent pools is advantageous.
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