Operations Duty Manager

Who Are We

We are a leading hospitality, gaming and events group, focused on creating memorable customer experiences. Through innovation and excellence, we aim to enhance brand recognition, grow our customer base and deliver sustainable business growth.

Who We Are Looking For

You’ll have a proven track record in hospitality or retail management and a passion for delivering outstanding service.

What You Will Do

In this role, you will be responsible for ensuring smooth day-to-day operations across all departments. You will act as the key point of contact during your shift, maintaining high standards of service, safety and efficiency.

Your responsibilities will include:

• Overseeing and coordinating all operational activities on site
• Monitoring service delivery and guest satisfaction
• Managing and supporting staff to ensure consistent performance
• Handling guest queries, complaints and operational issues effectively
• Enforcing company policies, health, safety and compliance standards
• Supporting management in achieving operational and business goals

• Matric (Grade 12)
• 3-Year Hotel School Diploma or equivalent qualification
• Minimum 5 years’ experience in the hospitality or retail industry
• At least 3 years in a management role
• Previous duty management experience is advantageous
• Strong leadership, communication and problem-solving skills
• The ability to work flexible hours, including weekends and public holidays
• A proactive, guest-focused approach and the ability to perform under pressure