Team Leader - Sales
RecruitSmith (PTY) LTD Cape Town
Team Leader – US Campaign (BPO)
Location: Cape Town (Waterfront)Working Hours: 14:00 – 00:00 (US Time Zone Campaign)
Salary: R20 000 – R25 000 per month
Employment Type: Full-Time
About the Role
We are currently seeking an experienced Team Leader to manage and motivate a team supporting an American-based campaign. The successful candidate will be responsible for driving team performance, maintaining service standards, and ensuring operational targets are achieved.
This is an exciting opportunity for a strong leader who thrives in a fast-paced, performance-driven environment.
Key Responsibilities- Lead, coach, and motivate a team of agents to achieve daily and monthly targets
- Monitor individual and team performance against KPIs and SLAs
- Conduct regular coaching sessions, performance reviews, and feedback sessions
- Handle escalations and provide support on complex customer issues
- Track attendance, productivity, and adherence to schedules
- Prepare and present performance reports to management
- Ensure compliance with company policies, procedures, and client requirements
- Identify training needs and support team development initiatives
- Foster a positive, high-performance team culture
- Grade 12 / Matric
- 2+ years’ experience in a Team Leader / Supervisor role within a contact centre or BPO environment
- Experience managing international campaigns (US or UK markets advantageous)
- Strong leadership, coaching, and people management skills
- Excellent communication and problem-solving abilities
- Computer literate (CRM systems, MS Office, reporting tools)
- Ability to work 14:00 – 00:00 shifts aligned to US operations
Neo Brokers (Pty) LtdCape Town
occurring during the shift
Maintain accurate logs and records of incidents, accidents, and operational matters
Communicate key updates and issues to day management teams to ensure smooth handovers between shifts
Minimum Requirements
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About Our Client
Our client operates in a fast...
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Qualifications:
• Matric, Ideal Matric with Bachelor's
Experience:
• Production Factory Experience 3 5 years in Beauty, Food, and Pharma
• Team Leadership n- minimum of one year
• Computer Systems: Syspro System
• Home Language: English...