Systems Administrator

• Administer, maintain, and troubleshoot PBX systems and telephony services
• Configure and manage SIP trunks, inbound and outbound routes, IVRs, call queues, extensions,
• and call flows
• Monitor PBX performance and investigate voice quality or connectivity issues
• Generate, export, and analyze call reports and telephony statistics
• Support the deployment and configuration of new PBX systems and telephony solutions
• Troubleshoot and resolve telephony-related incidents and user requests
• Install, configure, and maintain workstations, software, and IT systems
• Set up and maintain basic office network infrastructure, including switches, firewalls, wireless
• access points, and internet connectivity
• Assist with Active Directory user and group management
• Configure and maintain basic firewall (FortiGate experience is an advantage)
• Monitor system performance and ensure adherence to IT security best practices
• Maintain technical documentation and operational procedures
• Provide technical support to internal users when required

• Minimum 23 years of experience in System Administration, PBX Administration, or a similar role
• Strong hands-on experience with PBX platforms such as 3CX, Asterisk, FreePBX, Yeastar,
• Grandstream, or similar systems
• Experience configuring SIP trunks, routing rules, extensions, IVRs, call queues, and telephony
• reporting
• Ability to diagnose and resolve PBX and VoIP-related issues
• Good understanding of VoIP technologies and SIP protocols
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VLANs, VPNs, and firewall concepts
• Ability to set up and support small office network environments
• Experience with Microsoft 365 administration
• Familiarity with Active Directory environments
• Strong troubleshooting and problem-solving skills

Thank you for your interest. If you do apply for this opportunity, but do not hear from us within two weeks, please assume that your application has not been successful on this occasion.