Assistant Branch Manager

A recent professional profile photo is to accompany your application

START DATE : A.S.A.P / Immediate

REQUIREMENTS:

• Minimum of 23 years of relevant work experience
• Matric Certificate with related tertiary education
• Own reliable transport and valid drivers license
• Willingness to travel and work at various sites within the designated region
• Strong telephone etiquette and proven leadership skills
• Proficiency in Microsoft Office and Sage
• Friendly, helpful, and service-oriented attitude
• Excellent customer-focused approach and relationship management skills
• Positive, professional, and proactive demeanor

DUTIES:

• Responsible for the working environment, including the aesthetics of the branch, gardens, communal areas, kitchens, and bathrooms. Ensure these areas are always neat, tidy, and cleaned as per company standards and requirements.
• Sell units, parking, warehouse, and/or office space.
• Convert leads and upsell all packages on offer at the company. Know the occupancy of the branch and understand that occupancy and sales are linked.
• Assist clients and staff with equipment, maintenance, and/or property matters as required from time to time.
• Communicate effectively and concisely via all forms of correspondence (email, WhatsApp, letters, etc.) and demonstrate good business etiquette and language skills.
• Ensure that the branch is neat, clean, and litter-free. Ensure gardens and curbs are well maintained, the branch is swept and cleaned daily, and bins are cleaned daily.
• Ensure all signage is up, correct, and in good condition.
• Deliver excellent customer service to new, existing, potential, and exiting clients.
• Perform administrative duties including member enquiries, quotations, contracts, deposits, refunds, FICA, copying, and printing.
• Manage general office administration and operations, including reception responsibilities, answering telephones, handling client parcels, managing printing stations, overseeing the communal staff tea/coffee area, ordering stock, stock taking, managing cleaning schedules and rosters, staff management, and property management.
• Handle finance-related responsibilities including E-wallet management, daily mapping of cashbook receipts (debtor payments), daily cash-ups, and weekly bank deposits.
• Familiarize yourself thoroughly with the Sage Evolution program and make comprehensive notes on all client interactions.
• Conduct daily debt collection via telephone calls and SMS.
• Assist with storage, packing, and logistics by helping with packaging requirements, coordinating with removal companies, and providing general support where needed.
• Manage, control, and discipline staff. Report on unacceptable behavior and staff-related matters to Human Resources via the Regional Manager. Ensure staff productivity and manage their performance consistently.
• Capture all quotations and contracts accurately on Sage Evolution with supporting documentation and report sales progress to the Regional Manager.
• Verify information and collect FICA documentation to create new client contracts.
• Promote the company brand professionally to build brand awareness, acquire leads, and drive sales conversions.
• Update marketing reports on Sage Evolution and any other tools implemented by management.
• Conduct daily branch walkthroughs with staff to check completed work, ensure branch security, assign new tasks, and manage staff accordingly.
• Oversee maintenance projects, submit maintenance reports, and update Occupational Health and Safety checklists.
• Ensure that branch perimeter walls and electric fencing are in working order, with no security breaches, and that all security features are functional.
• Ensure compliance with the Occupational Health and Safety Policy, including checking that all fire equipment service dates are current, and that equipment is not leaking and is in good working condition.
• Ensure that vacant storage units are cleaned as soon as clients vacate and report any damage to the maintenance department to be addressed before new client occupancy.
• Personally suspend services or overlock arrears storage units and/or offices. Provide staff and the Regional Manager with overlock lists and relevant information.
• Ensure that all branches have proper security procedures in place. Conduct daily site walks. All security measures must be fully functional and maintained. Report all security-related issues to the Regional Manager and CEO immediately for action.
• Perform other duties as assigned by the Regional Manager or Senior Management.