Claims Consultant

Key Responsibilities:

• Handle inbound assistance requests in a timely and professional manner.
• Manage and coordinate allocated emergency cases.
• Escalate cases in line with company guidelines and client procedures.
• Coordinate medical requirements with internal medical and operations teams.
• Liaise with local agents, client representatives, and security partners.
• Process and manage medical claims for specific clients.
• Maintain accurate case records and ensure data integrity within case management systems.
• Update and maintain the Global Contact Directory.
• Ensure strict confidentiality and information security compliance.
• Perform additional duties as required by management.

Minimum Requirements:

• Grade 12 / Matric (essential).
• Minimum 2 years claims handling experience within a Medical claims-based environment (essential)
• Experience within a contact centre, emergency response or assistance environment
• Excellent verbal and written English communication skills (fluent essential).
• Strong computer literacy (CRM, claims management or case management systems).
• Ability to work effectively in a high-pressure, time-sensitive environment.
• Strong attention to detail and accurate record-keeping skills.
• Sound decision-making ability within defined procedures.
• Willingness to work 24/7 rotational shifts.